*Scope of Application*
This Privacy Policy applies to your use of our website on different devices (hereafter referred to as the "Site"). This Privacy Policy applies to the information you provide to us after being presented with or directed to this Privacy Policy. This could be, for example, when you share your information with our service representatives (e.g., a customer service agent, design professional, or an installation or assembly professional) or send us a letter, email, or chat. Before submitting information to the Site, please review this Privacy Policy carefully.
*Information We Collect and How We Use It*
There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect when you use the Site; (3) Information we collect from third parties. We use your information in several different ways, depending on when we collect it and what we collect.
1) *Information you give to us*
This includes details such as your contact information (e.g., email address, mailing address, phone number), your account details (e.g., password, date of birth, gender, location, preferred language), your payment information (e.g., credit/debit card number, security/CVV code, expiration date), and financing information (e.g., Emirates ID number, date of birth, income). Additionally, we may collect your contact history with us (e.g., service call recordings, chat messages, communications via social media), product reviews, survey responses, participation in promotions, and other user-generated content.
*How we treat such information*:
We need your name and contact details to create your account and to deliver important account information, such as order confirmations, account notices, or updates about our services. Payment information is used to process payments, fulfill orders, and provide refunds. Financing information is collected on behalf of the financing provider to facilitate your application for financing. Communications and contact history with us help us personalize and improve your experience on the Site.
2) *Information we automatically collect when you use the Site*
This includes information such as your IP address, cookie data, location data, mobile GPS information, browsing history, and your interactions on the Site (e.g., product views, cart items, purchases).
*How we treat such information*:
We use this data to operate, improve, and personalize your experience on the Site. It also helps us ensure security and prevent fraud. Automatically collected information may be used for analytics, internal training, and quality assurance.
*Cookie Policy*
We use cookies to analyze traffic, improve performance, and provide a more personalized shopping experience. The types of cookies we use include:
- Functionality cookies to ensure a seamless shopping experience
- Analytics cookies to measure and improve Site functionality
- Customer preference cookies for a tailored experience
- Targeting or advertising cookies to deliver relevant ads
You can control cookie settings in your browser, though this may affect your user experience.
3) *Information we collect from third parties*
We may collect information from third-party services, such as when you link your Google, Facebook, Instagram, or Twitter accounts with the Site. This includes your email address, phone number, and social media handles.
*How we treat such information*:
If you connect through third-party applications, we collect public information from those accounts to complete your profile. This information may be used to personalize communications, administer rewards, surveys, or promotions.
*Security Measures and Changes to the Privacy Policy*
We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. We encourage you to take reasonable steps to protect your password and account. Beit Al Khair Furnishings reserves the right to modify this Privacy Policy from time to time. We recommend reviewing this page regularly for updates.
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
*Data Retention Policy*
We retain user-provided data for as long as necessary to provide our services. Automatically collected information may be stored for up to 24 months. If you wish to delete your information, please contact us at privacy@bfurnishing.com